Ledger Live is the desktop and mobile companion for Ledger hardware wallets. Logging into Ledger Live gives you a unified view of your crypto accounts, balances, transactions, and the ability to send or receive assets while keeping private keys offline on the device. This article explains how the login flow works, what to do to keep your account secure, and straightforward troubleshooting tips if you cannot log in.
How Ledger Live login works (at a glance)
Ledger Live itself does not store your private keys — your Ledger hardware device does. When you open Ledger Live you unlock the app interface with a local passphrase (optional) and pair it to your device using a physical connection (USB) or Bluetooth (mobile). To confirm transactions or export public addresses, you still need to physically confirm on the hardware device. This separation keeps your keys offline even when the app runs on an internet-connected computer.
Secure login practices
Keep your device firmware up to date
Firmware updates include security improvements. Only update using official Ledger Live prompts and never install firmware from unknown sources.
Never share your recovery phrase
Your 24-word recovery phrase is the ultimate key. Ledger or support will never ask for it. Store it physically, offline, in at least two secure locations.
Use a PIN and optional passphrase
A strong PIN protects against casual physical access. Consider a passphrase (additional secret) only if you understand the recovery implications.
Verify addresses on-device
When sending crypto, always compare the receiving address on Ledger Live with the address shown on the hardware display. This prevents malware from substituting addresses.
Troubleshooting common login problems
If Ledger Live fails to connect to your device: check the USB cable and try another port; unlock the device and open the Ledger Live app; ensure the device screen shows the requested app (e.g., Bitcoin). For Bluetooth pairing issues on mobile, toggle Bluetooth and re-pair from the app settings. If Ledger Live displays outdated firmware or a required update, follow the official prompts — do not interrupt the process once it starts.
Recovering access if you lose a device
If your Ledger device is lost or damaged, you can recover your accounts on a new compatible hardware wallet by entering your 24-word recovery phrase during setup. If you used an additional passphrase, you'll need that too. Keep in mind that entering your recovery phrase on any device (even in recovery) is sensitive: only do this on trusted, offline hardware wallets and follow the vendor's official guidance.
Final practical checklist before you log in
Before opening Ledger Live: make sure you're running the official app downloaded from Ledger's website or a trusted app store; confirm your computer or phone is free from suspicious software; keep your recovery phrase offline and private; always confirm actions on the physical device. Mark items on this checklist to reduce risk and make your login experience fast, safe, and stress-free.